Frequently Asked Questions
If the deadline has passed, and you have not been contacted by the Industry Professional or a member of Music Xray's support team, please send an email to email@example.com. We will follow up directly to make sure it gets resolved, or we will credit back the full cost of your submission (both the transaction fee and submission fee)!
General Artist Information
You can also sign up here.
You can also read a little bit more about our new RSS feed here.
Uploading and Managing your Music on Music Xray
Upload Songs:This button lets you manually upload mp3 versions of your songs. When you click this grey button, you will be able to choose mp3 versions of your songs directly from your computer. You will only be able to upload one song at a time with this option.
Connect with SoundCloud: If you use SoundCloud, please click on the button provided. A pop-up will appear asking you to “Connect” with SoundCloud - allow this action. To change your SoundCloud settings, please go to the “account” tab and select “settings / preferences” from the dropdown menu. You will then see a “SoundCloud” tab, which provides you with three song importing options.
*If you require further assistance on integrating with SoundCloud, or have any questions about the partnership, please refer to this page.
Music Profiles: By clicking on this blue link within your dashboard, you will be taken to a new page that lists all of the possible music profiles from which you can import your tracks/songs. To do this correctly, please enter the exact profile URL in the text box(es) provided. After you insert your profile link, click the “import” box next to the link. Finally, scroll to the bottom and click the “save” button. To check the status of your requests, please click on the “import requests” link on the right-hand side of the screen. This will show you which requests are currently processing.
BandPage: To connect with BandPage, please go to the “account” tab and select “settings / preferences” from the dropdown menu. You will then see a “BandPage” tab. Here, you will be able to connect with your BandPage account by clicking on the “BandPage Connect” button provided.
*For more information on our partnership with BandPage, check out our blog post.
The best way to have all of your songs in your Music Xray account is to integrate it with SoundCloud by using the auto-import feature (please refer to “How do I upload songs to Music Xray”). Alternatively, you can directly upload songs in mp3 format to the site. If you’re using our network profile import feature, we have a maximum of 5 songs you are allowed to import per website.
The first time you ever submit a song: you will pay a $5.00 transaction fee, the submission fee set by the Industry Professional, and an additional $10.00 just for the first submission of that song.
Why must you pay $10.00 for the first submission of a song?
This $10.00 charge is for a service called “Diagnostics” - a GPS-like tracking system for your song. Going forward, you will never have to pay this additional $10.00 for that specific song. However, each time you submit to an opportunity with a new song, the $10.00 charge will be required. We hope that you find the value within Diagnostics and will decide to use it for each and every song!
For each submission, you only pay a $5.00 transaction fee plus a submission fee set by the Industry Professional.
They represent a wide variety of backgrounds, experience, and genres. From Grammy-winning producers and prominent music supervisors, to sound engineers and career coaches, Music Xray provides you with a direct connection to the top tier of the industry.
Read more about submission fees on our blog.
Watch the video about fees.
- Login and go here.
- Select an opportunity that interests you
- Choose a song from your Music Xray account, or upload a new one!
- Add a message to go along with your submission
- Select payment type - which goes through PayPal
- If you have a promo code or money in your account balance, you can opt to use it at checkout.
Submission Fee's and Payment
Other times industry professionals might be seeking songs for other recording artists they work with to record and perform. In this case, demos are often acceptable.
Furthermore, you can submit several songs to one opportunity, you’ll just have to check out separately each time. This is just because we don’t have a shopping cart feature at this time, but are considering it for future versions.
Pending: The first status you will encounter. This basically means that the song has been submitted and is waiting for the Industry Professional to check on the submission. We allow up to 45 days for the Industry Professional to respond to your submission. If and when the 45 days has passed and the Industry Professional has yet to respond to you, we will issue you a refund.
Processing: This is somewhat similar to the "Pending" status but the difference is that the Industry Professional has listened to the submission, but has yet to make a final decision on it (i.e. change the status to "not selected," "selected," or "hold"). This remains an active submission and just like the "Pending" status, the Industry Professional only has 45 days to get back to it and make a decision or we issue you a refund.
Hold: After the Industry Professional has listened to your submission this shows up when the Industry Professional feels they need more time to decide on the submission so they put it on hold. There is no definite time for putting a submission on hold though we remind the Industry Professional about submissions they put on hold every 10 days. Since the Industry Professional has already listened to your music, at this point we can no longer issue you a refund.
Not Selected: After the Industry Professional has listened to your submission this shows up when they decide to pass on your submission. By clicking on the "Not Selected" status a pop up will appear containing the Industry Professional's message to you. Since the Industry Professional has already listened to your music, at this point we can no longer issue you a refund.
Selected: After the Industry Professional has listened to your submission this shows up when they decide they like your music. By clicking on the "Selected" status a pop up will appear with a short instruction on what to do next. You may also click on "conduct conversation" to open up a two way conversation between you and the Industry Professional. Since the Industry Professional has already listened to your music, at this point we can no longer issue you a refund.
Short response types: If you have submitted to have your song considered for an opportunity, you can expect a brief response within 45 days. Regardless of the submission fee, the response is not likely to be more than a few words about why your song was or was not selected. Higher submission fees for these types of opportunities do not necessarily receive more detailed responses than those with lower fees.
- Submission only: This type of dropbox will result in your music either being "selected" which means your music has been chosen for the opportunity. Or it will result in "not selected" which means the person receiving your music has chosen to pass on your song. They may also put it "on hold" while making their decision.
- Detailed song critique/free form review: This interaction is a review only interaction. You will get a review, but will not be able to respond to the review.
- Two-way conversation/pingbacks: This is a conversation interaction. You will be able to talk back and forth with this person for a set amount of iterations. 6 pingbacks would mean that you could talk to this person 6 times.
Longer response (feedback) types: If you have submitted your music for a song critique, some career coaching or a conversation (called ping-backs) with an industry professional, you can expect a longer, personalized and more thoughtful response.
Editing and Sharing your Music
There are two ways to find your song’s permanent link (xray):
- When in your dashboard tab, you can simply click on the blue link that is associated with the title of your song. This will take you directly to a new page, where you can copy and paste the text from the address bar. This will be your Music Xray URL.
- You can also select the “manage track” button next to your song title. Then, select “View / Edit Song.” You will then see a blue link that says “Permanent link.” Click this link and you will be taken to your song’s URL. Again, the text within the address bar is the song’s unique link for you to use however you please.
To edit the information on your songs, please follow these steps:
- Login to your account
- Click the dashboard tab, where you’ll be taken to a page that shows all of your uploaded songs.
- Select “manage track” next to the song you wish to edit
- On the next screen, select the tab that says “View / Edit Song”
- Here, select the grey “Edit Song” button.
- You will then be able to: choose an image, edit the song information, change the genre, make the song available for free download or purchase, select your license, enter similar artists, and more!
- Just make sure you save any edits made to the song by scrolling down to the bottom and clicking the blue “Save” button.
To create, or manage an EPK, select the “dashboard” tab within your artist account. From here, select the “Manage your EPK’s” link.Next, you can upload an image to be the header of your portfolio; just select “choose file” to upload an image from your computer. You can also name each EPK, and assign each one its own unique URL.
To edit which tracks appear in your portfolio, select “manage songs & edit this portfolio.” You will then be able to drag and drop songs from the right-side column into the grey box to create an EPK. You can also re-order them by dragging them around within the box.
You can also visit the following link to create an EPK here.
For more information on our partnership with Next Big Sound, please refer to this page.
The artist that is showing up with my Next Big Sound Artist Statistics isn’t me, how do I fix this?
Please go to Next Big Sound and sign up for an account here. This will ensure your artist information is correct going forward.
Sonic Opportunity Matching
To check for opportunity matches yourself, you can find them within your dashboard. Select “manage track” next to the song you want to find opportunity matches for. From here, click the “View / Edit Song” button. You will then see an “Opportunity Matches” button. Then, click it to view your matches!
Music Industry Professionals
Also, we don't allow any paid services to be solicited on the site. All of the opportunities are for direct placements and should not carry any additional fee's as a result of being selected.
Our ultimate goal is to help the industry professional find talented artists to work with, and to help artists get deals to further their career.
If you ever need clarification on an opportunity or validity of an industry professional on the site, please don’t hesitate to contact customer support at firstname.lastname@example.org
Fan Accounts on Music Xray
To sign up: on the Music Xray home page, click on the green "Fans get paid to listen" button in the top-left corner. You can also sign up directly here. We only allow one fan account per person, and any discovered violation of this policy will result in removal from the site and forfeiture of any accrued earnings from Fan Match.
The quality of songs range from demos to professionally cut tracks; and because anyone can create an artist account, the quality of music will not always be top of the line. This is the main purpose of Fan Match - for artists to see how much potential they actually have, but in the earliest stages to avoid spending too much money, or time, furthering their career if they are not fit to do so. On the other hand, it is a great tool that allows them to target specific fans - ones they think their music will appeal to.
You can change the artists you prefer to listen to by logging in and editing your fan profile. This is within your fan match tab, under the “edit fan match profile” blue link. You can either connect your Facebook, or list 10 artists that you listen to on a regular basis. Then songs with similar artists, listed as the ones you've put down, will be sent for you to listen to.
Also, Music Xray will never post on your behalf or show your listening habits to your friends. The purpose of having Facebook integration is to more accurately match music to your tastes, using your Facebook listening habits. However, if you are not interested in associating your Facebook account, then we completely understand that. It was a decision that was made to produce a product that works really well and matches music better than before. And finally, this decision only affects participation in our Fan Match product; it does not affect any other elements of the website.
Music Xray Diagnostics and the Manage Track page
Also, any ratings you have previously received will collect on your Track Management page, as well as any information from previous Fan Match (now called fan targeting) campaigns. You will still be able to make submissions to any opportunity on the site in the way you currently do without the requirement of purchasing Diagnostics for those songs.
However, if you'd like to submit to opportunities with a new song, you will have to purchase Music Xray Diagnostics whenever you choose to submit this new song for the first time!
We did this because we are able to show you your song’s potential and a recommended path to achieving the results you want. Our ability to show you this information upon a song’s first submission is saving you more time and money than ever before and simultaneously making the process transparent.
For more information on these new changes, please refer to this link.
Still confused? See Diagnostics explained, here.
Next, we’ll show you the average number of times songs that were rated similar submitted before being selected for an opportunity. From now on, you’ll know what the path to getting a deal for your song looks like.
We also show you the song’s fan appeal and whether it’s good, fair, or not so good. You’ll know exactly what new fans are costing you to acquire using this song – and of course you’ll always know how many potential fans we’ve pre-identified for you.
Then, we show you an activity chart which is updated daily. Each day you will know if your song is dormant, pacing or if it is advancing your career, based around the attention and activity it is receiving on the site, and you’ll always know what you can do to improve the results for this song.
Sound good? Get Music Xray Diagnostics for only $10.00 per song!
Every time you make a submission on Music Xray, the industry professional has the opportunity to rate your song. Whenever a song of yours is rated, you will receive an email about it. The good news is that if you purchase Diagnostics, you will automatically receive five ratings and be able to view them when managing a particular track.
You’ll notice an area that shows you how your ratings compare to other tracks on the site. This section lets you know in what percentile your song’s ratings fall into.
1. A “priority search display” occurs when your track shows up in our Industry Professional search engine. It appears there because it was submitted to an opportunity, and it also matches the search criteria of the Industry Professional.
2. A “courtesy search display”means your track shows up in our Industry Professional search engine, because it matches the search criteria of the Industry Professional. However, the track has never been submitted to an opportunity.
3. A “missed search display” means your track didn’t show up in an Industry Professional’s search results, because it had never been submitted to an opportunity.
Fan Targeting and Fan Match
Fan Match does two things:
- Let potential fans hear your music
- Keep you in touch with fans so you can build relationships that matter
Fan Match is an automatic artist-to-fan matching feature, which tells musicians the exact number of potential fans that we can identify for them from among the tens of thousands of fans, who have already signed up to discover new acts.
When music fans sign up on the site, they tell us what music they’re currently into and we observe their evolving tastes over time. Then, we cross-reference our fan database with the music uploaded by artists into Music Xray.
And in order to target potential fans, we need you to enter a genre and three similar artists for each one of your tracks.
Once you have a potential fan's attention, it comes down to your music. We only send your music to people who are into your style and genre, so if your music is great, chances are you'll turn the potential fans into actual fans. How? If they "fan" your song, you will receive their email address and be able to validate each fan by viewing their Facebook profile. We even make it easy for them to tip you real money if they appreciate your track!
As always, it all depends on how much the potential fans like your music; and we target them based on their taste. So, if your music is good, you’ve got a good chance of getting good results.
To see all of your fans in total, scroll down to the bottom and click “View fans for all songs.”
= (Cost of campaign - tip total) / # of fans acquired
So, if you run a campaign that cost $20 and you acquire 40 fans, your cost per fan is $0.50. But If you received $6 in tips from your fans, it means the campaign really only cost $14. So, $14 divided by 40 fans is $0.35 (your cost per fan).
When you’re logged into your artist account and inside of your dashboard, select “manage track” next to the song you wish to edit the similar artists of. Next, click on “View / Edit Song” and you see one of the two options:
- If the song already has similar artists, you will see an “Edit Song” button. By clicking that and scrolling down until you see “Artists this song sounds like,” you can then change the similar artists for the song.
- If the song doesn’t yet have similar artists, the button entitled “Update Missing Data” will appear. Simply click on that button, and then enter three artists; which will allow you to target these artists fans.
Account Information, Email, Password, and Paypal Settings
This blog post is from a couple of years back; however, it explains why a little further.
If you have an account with us, you can decide whether or not to make the song available for download when you select "View / Edit this song," after clicking the “manage track” button within your dashboard, on a per song basis.
We're really sorry to see you go! Before you delete your account, please be aware that you will never be able to use the email address, or username, associated with the account on our site at any time in the future. Also, any account history, data, or information - including uploaded songs, submissions, or open conversations with Industry Professionals - will be 100% inaccessible by you, and by the Music Xray team. Please keep a personal record of any information you'd like to save, because once you delete your account, you will never be able to recover any aspect of it. If ever you sign up again, you will need to use a new username and email address. If you'd still like to proceed with deleting your account, please do the following:
- Login to your account
- Click the "account" tab
- Select "settings/preferences" from the drop-down menu
- Click the grey "delete my account" button
- When prompted with a pop-up, please continue to delete your account
- Your account information, all data, and submission history is now permanently deleted!
When you upload a track to Music Xray, we want to make sure that you retain whatever rights you see fit. There is a special section you'll see when entering the information for a track that has several options for denoting copyright. There are three license options to choose from and they each protect your music differently.
“All Rights Reserved” means you have decided to retain all rights to your song.
"Creative Commons" is a license with a little more flexibility, in terms of who can share and tweak your music.
"Custom License" is for any custom language you wish to associate with your song.
All of our Industry Professionals know that the music you submit is your own, and because you use our platform, your music is safe with us. If you submit a song to them and they use it without informing you, then yes, you have an issue; however, we will be able to see this interaction and can contact them about this inappropriate behavior.
Check out a similar, previous question and conversation regarding music copyrights here.
And finally, the actual website that explains copyrights fully can be found here.
Notifications: Here you can choose whether or not to receive notifications regarding S2O opportunities, submissions, Fan Match and others.
Soundcloud: This is where you can set your sound cloud preferences.
Facebook: Here you have the option to connect your Facebook account with your Music Xray account.
Invite Other Artists: By clicking on the "Invite Other Artists" button you can invite others to the site by sending invitations by email.
Affiliate ID: This is a unique Id assigned to your account. You can learn more about your Affiliate ID here.
Edit your Username or Password: Select the "change account info" button. If you change your password, you will be automatically logged out. The next time you log in, please enter your new password.
Refund Policy, Payouts and Income Summary
Total Paid: This reflects the amount of money you have been paid out over time. You can check your payout history by selecting “payouts received” from under the “account” tab.
Account Balance: This shows the amount of money that you currently have within your account - it can be used towards future submissions, or if over $20.00, you can request a payout to your PayPal account.
We refund musicians when we can’t live up to our end of the deal, which is getting your music heard by the industry professional to whom you submit music and getting you a response from said professional or their organization within 45 days or less. That’s what we say we do. That’s what you pay us to get done for you. If we don’t do that, you are entitled to a refund.
If the song is on “hold” we cannot issue a refund ever (please refer to submission statuses for why). So, please contact us at email@example.com only if the song is over 45 days to request a refund, or if you would like for us to reach out to the Industry Professional about your song on hold.
For more information about our refund policy, please refer to our blog explaining our policy in detail.
If these funds somehow seem to disappear in the future, this is likely because you have applied your account balance when you submitted to another opportunity. Make sure you are unchecking the "apply account balance" if you do not wish to use your funds towards a submission.
Technical Issues, Errors, and contacting customer service
Publicly: You can post in our public, Get Satisfaction forum here
Privately: If you'd prefer to discuss with us privately and one-on-one, please email us at firstname.lastname@example.org
-Restart your browser and computer
-Make sure your browser is up to date
-Update your flash player
-Make sure your pop-up blocker is disabled with our site
-We suggest using Google Chrome for your browser as it is the most compatible browser with our site
-Please be aware that we currently only support the latest versions of the following browsers: Chrome, Firefox, Safari, and IE9.
*If you require further assistance, please email us at email@example.com with the following information:
-Your current browser
-Your operating system (Mac, Windows, etc.)
-Your Music Xray associated login email address
-An accompanying screenshot, or text version, of the issue